Cancellations

The Spa at Eürâsian Reflexology, Brea

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  Late / No-Show & Cancellation Policy

Eürâsian Reflexology understands that unexpected interruptions in plans can occur, and will make every effort to work with clients. However, the following policies will be observed:

If an appointment needs to be cancelled by a client, a minimum of two hours notice is expected. After this point, Eürâsian Reflexology reserves the right to charge for one-half of the fee for the scheduled time.

For Early Appointments from 10 AM until 12 Noon please cancel before 6PM the day before.

To Cancel, please call (714) 990-8880 or (714) 990-8882

50% Late Cancellation: If an appointment needs to be cancelled by a client, a minimum of two hours notice is expected. Cancellations for appointments before noon must be done before 8PM the preceding day. After this point, Eürâsian Reflexology reserves the right to charge for one-half of the fee for the scheduled time.
100% No Show: When a client is a no-show for an appointment, Eürâsian Reflexology will attempt to contact the individual. If not able to contact the individual, Eürâsian Reflexology reserves the right to charge the individual for the full amount of the scheduled time.
100% Late Show: If a client is late then massage will be given for only the remainder of the time at the expected service rate. If there is not enough time to complete a massage, then the session will be treated as a no-show.
100% Illness: If you are ill, or believe you may becoming ill and have an appointment scheduled, please contact Eürâsian Reflexology immediately. Massage when ill can make a client feel worse, and to maintain the health of the therapist and everyone in the establishment, please do not come while you are sick. The appointment can be re-scheduled to a later time once the health issue resolves itself. If ill, the client should call within 24 hours to reschedule and redeem the charged amount with proof of illness.
 

Cancellation Notice Received Pct Charged
Cancellation Notice before 2 hours of scheduled appointment (NO CHARGE) 0%
Cancellation notice within 2 hours of scheduled appointment (or after 8PM for 10AM-12PM appointments) 50%
NO SHOW 100%
Late Show - Service will be given for the remainder of the time at the expected Service Rate 100%
ILLNESS (client should call within 24 hours to reschedule and redeem the charged amount) 100%

Please call (714) 990-8880, (714) 990-8882

to cancel 2 hours before an appointment to avoid a charge. 

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